Orders placed on Anna Lux Bag can be delivered every day of the week. We offer free worldwide shipping to most of countries.
Shipping Time:
Here are the estimated shipping periods for your order. We offer free worldwide shipping on all order without limit amount.
- North America (3-7 days)
- South America (3-7 days)
- Europe (3-5 days)
- Asia (2-5 days)
- Oceania (2-5 days)
- Africa (3-5 days)
Warehouse Processing Time:
For items currently in stock, please consider an additional 1-2 days for warehouse processing before estimating the total delivery time.
Customs Duties:
Please be aware that shipments will be delivered without duty and tax paid. According to local custom policies, customers are responsible for settling any import (customs) duties and/or taxes. Note that taxes are more likely to apply to orders shipped via express shipping.
Address Details:
Ensure you provide accurate address details, including street/building numbers, name, phone number, and email, as our carriers may not guarantee safe delivery to certain addresses.
Shipping Address Limitations:
Exercise caution when using PO.BOX/APO/FPO/DPO addresses for all countries/regions, as these addresses can lead to lost packages and shipping delays. Delivery times may be extended for specific locations such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories. Contact customer service for expedited shipping options, which may involve additional shipping costs.
Express Shipping Note:
Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Remote islands may experience slower shipping times and additional fees may apply for remote delivery.
Failed Delivery:
Additional Information:
Please note that shipping time does not include order processing time. Check your Order Details page for more information on your order. During peak shopping seasons, unexpected shipping delays may occur, and we thank you for your understanding.
Where do you ship your products from？
Our products are dispatched from various warehouses in different countries, including the United Kingdom, the United States, Germany, and China. When we ship your order, it will be sent from the warehouse that has the relevant stock available at that time. This ensures that your delivery is as quick and efficient as possible. It’s important to note that, in order to speed up the delivery process, your order may be divided and shipped from multiple warehouses.
How to cancel your order:
Go to Orders & Returns if you have an account, or if you placed an order as a guest.
Select the items you want to cancel and your reason for cancellation
We’ll email you confirmation of your cancelled order
We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Returns & Refunds Policy
If you’ve cancelled your order, you’ll receive a full refund within 14 days, depending on your payment provider.
Goods will be shipped from warehouses around the world. If the warehouse closest to you does not have stock, the goods will be shipped from a warehouse that does.
Please note: Since the value of our goods is low (only $200-$500), many countries will not levy customs duty. However, it does not rule out that some countries will charge customs duty.
After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you’ve placed an order as a guest and want to track your order.
Depending on your location and selected delivery method, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you’ve shopped items from multiple locations, you may receive more than one package.
